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Delayed Message: user authentication failed

The email message has not yet been delivered because the sender's email program did not provide your correct username and password to the sender's email system, which requires these to prove your identity.


In the sender's email program's account settings, look for "SMTP" (which is about sending email) and, in the SMTP area, "authentication". Ensure that the username and password are entered correctly there.

If this error persists, contact the email provider for help.

4.7.8: Official Definition


A persistent transient failure is one in which the message as sent is valid, but persistence of some temporary condition has caused abandonment or delay of attempts to send the message. If this code accompanies a delivery failure report, sending in the future may be successful.


This response to the AUTH command indicates that the authentication failed due to invalid or insufficient authentication credentials. In this case, the client SHOULD ask the user to supply new credentials (such as by presenting a password dialog box).