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Message Not Delivered: message features not supported

The message could not be delivered because the message you are sending seems to contain features not supported by the receiving system. Typically, this occurs when systems have differing capabilities.


Contact the sender's email system support team to investigate what feature of your email system may not be supported by the receiving system. This usually requires some level of support to fix.

Also, consider contacting the recipient through an alternative email address or other means.

5.3.3: Official Definition


A permanent failure is one which is not likely to be resolved by resending the message in the current form. Some change to the message or the destination must be made for successful delivery.


Selected features specified for the message are not supported by the destination system. This can occur in gateways when features from one domain cannot be mapped onto the supported feature in another.